Refund policy

In addition to our warranty, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund of your payment.

Only Caprock cables are eligible for return. Third-party accessories are not eligible for return.

Your cable must be in the same condition that you received it (i.e. unused). You’ll also need order details, such as the order number, and shipping and billing addresses. 

To start a return, you can contact us by:

If we authorize your return, we will send you instructions on how and where to send your package. You are responsible for the cost of shipping the items to us. Items sent to us without authorization are subject to refusal and will be returned to sender.

We fully support our customers after their purchase (because we want you to come back)! Please, before initiating a return or exchange, contact us using the above methods (also see our contact page), and we will do our best to resolve any issues in a timely manner.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, and we will make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.